Terms of conditions

Terms & Conditions For Riders Delivery Services Co

Last Updated: [14-2-2025]

1.(Personal Data Protection Policy)

A. Collection of Personal Information

We collect your personal information when you register for our service, place an order, or communicate with us. This information may include:
• Full name
• Phone number
• Delivery address
• Email
• Payment details (if applicable)

B. Use of Information

We use your data to:
• Fulfill delivery orders
• Improve the quality of our service
• Communicate with you about your orders or special offers
• Comply with legal requirements

C. Data Sharing

We do not sell or share your data with third parties, except in the following cases:
• Service providers (such as payment or technical support companies)
• Compliance with legal obligations

D. Data Protection

We use appropriate security measures to protect your data from unauthorized access, loss or modification.

2. (Terms & Conditions)

A. Introduction

By using our services, you agree to these terms and conditions. Please read them carefully before using the platform.

B. Terms of Service

• Users must be 16 years of age or older.

• We deliver within the specified areas only.

• We reserve the right to refuse or cancel any order in cases of suspected fraud or violation of the terms.

C. Responsibilities

• We are committed to providing a reliable delivery service, but we are not responsible for any delays beyond our control.

• The customer is responsible for providing correct and complete information when placing the order.

3. (Refund & Return Policy)

A. Return Policy

Due to the nature of delivery services, orders cannot be returned after delivery, except in the following cases:

• Receiving an incorrect or incomplete order

• Receiving a damaged product due to poor delivery

B. Refund Policy

• In the event that the return is approved, a full or partial refund will be issued based on the case.

• Refunds are processed within [number of days, e.g. 5-7 business days] via the same payment method used.

4. (Shipping Policy)

A. Delivery Areas

We deliver within the State of Kuwait

B. Delivery Times
• Delivery is within 24 hours depending on driver availability.
• Delivery times may vary based on location, weather conditions, or order volume.

C. Delivery Fees
• Delivery fees are calculated based on location and distance, and will be shown to the customer before order confirmation.
• Free delivery may be provided when a certain order limit is exceeded.

D. Order Confirmation and Tracking
• Order confirmation notification will be sent via SMS or email.
• The customer can track the delivery status through our platform if requested.

E. Delivery Failure

If the customer is unable to receive the order at the specified location, the order will be retried or cancelled with a possible redelivery fee.